Frequently Asked Questions
Do I need to set up an account to place an order?
Creating an account on charkhakidz.com is not mandatory. You can use a guest account to checkout without registering. However, cacharkhakidz.com account gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Go on, what are you waiting for? Make that account!
How do I place an order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button.
This will open up your shopping cart where you may choose to continue shopping, or head on to checkout.
On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button.
This will open up your shopping cart where you may choose to continue shopping, or head on to checkout.
On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
How can I track my order?
- Order Confirmation: You will receive an SMS with your order number and COD amount after placing your order on our website.
- Dispatch Notification: Another SMS will be sent when your order is dispatched, including a tracking link. Click this link to track your order anytime.
How do I return an item?
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the return process and provide further instructions.
What is your Return Policy?
We offer a 7-days return policy on eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and with all original tags and packaging.
What is your Exchange Policy?
Our exchange policy allows for eligible items to be exchanged within 7 days of order delivery. To qualify, the item must be unworn, unused, with original tags and packaging intact, and accompanied by proof of purchase. For detailed information, please see our Exchange Policy.
What are the delivery charges?
We offer a flat delivery charge of Rs. 250/- for all orders within Pakistan under Rs. 5,000/-.
How can a customer cancel an order?
Orders can be cancelled within 6 hours of placement by calling on 0325 8666776.
How can I contact customer support?
You can reach our dedicated customer support team through email at info@charkhakidz.com, by phone at +92 325 8666776 during business hours 09:00 AM to 06:00 PM. Or connect with us on our social media channels.
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
- Cash on Delivery: Available for customers throughout Pakistan. Ensure that you have the exact amount as our delivery agents do not carry change.
- Bank Deposit Option: For customers who prefer bank transfers to our bank account.
How long will it take for my order to be delivered?
Typically, it takes 3 to 5 working days for your order to be delivered.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address within 6 hours of placing the order by contacting our customer service.
What courier company do we use to deliver our orders?
We currently use Post Ex/Call Courier company for order deliveries.
What sizes are available for kids' clothing?
We offer a wide range of sizes from newborns to teenagers. Check the size guide on each product page for accurate measurements.